Thank you for choosing our services. Because our services involve custom digital creation and dedicated engineering hours, our refund policy is designed to be fair to both parties regarding time, resources, and deliverables.

1. Project Deposits

• All initial project deposits or upfront setup fees are non-refundable.

• This deposit secures your spot in our development schedule and covers the initial strategy, research, and resource allocation phase.

2. Development Work in Progress

If a project is canceled mid-way through development by the client, a partial refund may be issued based on the project milestones completed:

• Before Design Phase Begins: If work has not started beyond initial discovery calls, you may be eligible for a refund of any amount paid minus the non-refundable deposit.

• During Design/Mockup Phase: Once design mockups have been created and presented, 50% of the total project fee is non-refundable.

• During Coding/Development Phase: Once coding, custom CSS writing, or CMS development has begun, 75% of the total project fee is non-refundable where applicable.

3. Stalled Projects & Client Abandonment

We expect projects to move forward in a timely manner. If a project stalls because we are waiting on you for required content, feedback, approval, or login credentials, the following rules apply:

• The 14-Day Warning: If we do not receive a response or the necessary materials from you for 14 consecutive days, the project will be considered "Stalled," and the timeline guarantees will become void.

• The 30-Day Close-Out: If a project remains stalled for 30 consecutive days without explicit, written agreement from both parties:

  • The project will be officially terminated due to client abandonment.

  • All payments made up to that date are 100% non-refundable and forfeited.

  • Any work completed up to that point will not be handed over.

• Reactivation Fee: If you wish to resume an abandoned project at a later date, we reserve the right to charge a US $ 150 reactivation fee to reschedule the work and re-familiarize ourselves with the codebase and assets.

4. Final Deliverables & Project Sign-Off

• Once the website files are handed over, the site is launched live, or final project sign-off is given, no refunds will be issued under any circumstances.

• Your approval of the final milestone or live launch constitutes absolute satisfaction with the deliverables.

5. Ongoing Maintenance & Subscriptions

• Monthly Packages: Payments for monthly website maintenance, security monitoring, or hosting subscriptions are non-refundable.

• Cancellation: You may cancel your subscription at any time. Your service will remain active until the end of the current billing cycle, and you will not be charged again. We do not offer pro-rated refunds for partial months.

6. Third-Party Costs

We cannot issue refunds for third-party expenses incurred on your behalf. This includes, but is not limited to:

• Domain registration fees

• Premium plugin, theme, or software licenses purchased for your project

• Third-party hosting server fees

• SaaA application platform fees

7. How to Request a Cancellation or Refund

To request a project cancellation or review a potential refund, please contact us in writing at support@d-signtech.com with your project details. We review all requests on a case-by-case basis and will respond within 5 working days.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@d-signtech.com

Refunds policy